Frontier Business Unlimited Terms and Conditions

  1. SERVICES AND RATES

    Customer agrees to purchase Frontier Business Unlimited for the term set forth below (the "Services"), under the terms and conditions of this Agreement. Customer understands that the provision of the Services is provided at tariffed rates and subject to tariffs filed with regulatory agencies. If there is a conflict between the terms and conditions of this Agreement and any tariff, the tariff shall control.

    Customer understands and agrees that it must continue to purchase the Services in certain minimum amounts and for a minimum term set forth below in order to receive the pricing set forth below (plus normal surcharges and taxes). The minimum term shall commence upon establishment of the Services. If Customer does not fulfill its term commitment, it will be liable for termination charges as described in Section 3. It is understood that a Frontier Business Unlimited bundle can only be provisioned to one physical address.

    If neither party provides the other with written notice of its intent to terminate the Services at least sixty (60) days prior to expiration of any minimum term commitment for any or all Services, or any renewal thereof, then the Service term shall be deemed automatically renewed for an additional one (1) year term with the same terms and conditions. Following automatic renewal of the Agreement, Customer may cancel service without incurring a termination charge, provided Customer gives Frontier at least thirty (30) days prior written notice.

    Long distance services, Internet services and other services provided by Frontier shall be provided pursuant to the terms and conditions of applicable tariffs, and/or other agreements between Frontier and Customer.

    2. A. Service Description

    The following are components of Frontier Business Unlimited (all Bundles will be offered with a two (2) year term):

    Main Line:

    • Business Line with:

      • Unlimited Local Measured Service ("LMS") (Voice traffic only)
      • Unlimited Long Distance (Domestic Outbound ONLY – Toll Free and International calls rated per minute) (Voice traffic only
      • 4 Features: Call waiting, Call Forwarding Plus, Caller ID with Name, Speed Dial 30
      • Deluxe Voice Mail

    • OPTIONAL: High Speed Internet ("HSI")

    Optional Additional Frontier Business Unlimited Phone Lines:

    • Customer may order up to 9 additional Frontier Business Unlimited access lines ("Additional Lines") at the rates set forth on Table on page 5 of this Agreement.*
    • Additional non-Frontier Business Unlimited basic business lines added to an account with Frontier Business Unlimited Service will require the selection of a standard Frontier Communications of America, Inc. ("FCA") long distance plan for domestic long distance calls and normal Local Measured Service ("LMS") for local calls.

    *The Rates specified do not include SLC and FEPS. Other taxes and charges may apply, including, but not limited to: applicable federal, state and local sales taxes; use, privilege, gross receipts charges; excise taxes; franchise fees; LNP charges; and USF charges or other taxes or governmental impositions arising out of this Agreement, exclusive, however, of taxes based on Frontier's net income. Customer acknowledges and agrees that in the event of any inconsistencies between this Agreement and the tariffs, the tariff shall control.

    B. Long Distance Plan Description

    • This is an unlimited domestic outbound calling plan.
    • The following usage types WILL BE included in the unlimited calling plan:
    • Domestic outbound interstate, intrastate and IntraLATA long distance usage
    • Certain Offshore outbound usage to U.S. Territories
    • The following usage types WILL NOT BE included in the unlimited Calling Plan:
    • Domestic inbound (toll free) interstate, intrastate and IntraLATA long distance usage
    • Canadian inbound (toll free) long distance usage
    • International usage
    • Directory Assistance
    • Calling card usage
    • Information service calls (900)
    • Dialup Internet calls
    • Telesales and telemarketing applications
    • An additional MRC will be applied to customers with the "optional" international selection. This MRC will be unbundled and separately invoiced under the Long Distance portion of the bill

    C. Other Terms and Conditions

    • Frontier Business Unlimited is available only for customers with a maximum of 10 Business lines
    • Calls determined to be data calls will be charged at $0.10 per minute
    • Customers with usage inconsistent with normal commercial voice applications and usage patterns may be converted to non-Frontier Business Unlimited service with charges for local and long distance calling
    • Customer must maintain at least one Frontier Business Unlimited line during the contract period.
    • Frontier High Speed Internet service is subject to availability, line qualifications and Frontier Acceptable Use Policy.

    D. Toll Free Service

    • Any customer of the Frontier Business Unlimited Bundle plan that requires toll free service will require the selection of a standard FCA toll free product.

  2. FRONTIER BUSINESS UNLIMITED SATISFACTION GUARANTEE

    If within thirty (30) days of the Effective Date of Service set forth above Customer notifies Frontier in writing that it is not satisfied with the Services obtained hereunder, Customer may cancel the Services without incurring a penalty or termination charges. Any such cancellation shall not impact any other obligations or commitments to Frontier under any other agreements among the parties.

  3. CANCELLATION AND CANCELLATION CHARGES

    After the 30-day satisfaction guarantee period described in Section 2, Customer must provide sixty (60) days' written notice to Frontier prior to cancellation or termination of any Service. In the event that Customer fails to provide such notice, in addition to any termination liability set forth below, Customer shall pay two (2) months' monthly recurring charges for the Services. If Customer terminates any of the Services (excluding any Additional Lines), Customer will pay the termination charges described below, immediately upon demand.

    1. Termination Prior to Installation. If Customer terminates an order for Services prior to delivery of the Services, Customer shall pay a termination charge equal to the total costs and expenses incurred by Frontier in connection with establishing and removing the Services, pursuant to tariffed rates.

    2. Termination After Installation. If Customer terminates any bundle in its entirety or cancels the local access lines or Frontier Business Unlimited long distance at the service address after establishment of the Services, but prior to the end of the minimum term, Customer shall pay a maximum termination charge of Two Hundred and Fifty Dollars ($250.00) for a one year commitment, Five Hundred Dollars ($500.00) for a two year commitment and Seven Hundred and Fifty Dollars ($750) for a three year commitment, which shall be prorated based on the remaining months in the minimum term commitment (partial months included). For example, if Customer terminates Service after 12 months, a two hundred and fifty ($250.00) termination charge will apply. Customer may add or drop lines without incurring a termination charge as long as Customer retains one Frontier Business Unlimited access line for the duration of the term commitment.

    3. Waiver of Termination Charge. The termination charges specified above will be waived when Customer completely or partially terminates the Services at the service address after establishment of the Services, but prior to the end of the minimum term, provided all of the following conditions are met:

      • Customer signs a new service agreement for a new service provided directly by Frontier that extends to or beyond the termination date of the original contract.

      • The total value of the monthly recurring charges for the new contracted services is equal to or greater than the remaining contract value under this Agreement.

      • Customer agrees to pay any previously incurred nonrecurring and recurring charges associated with the terminated Service. All applicable nonrecurring charges will be assessed for the new contracted service.

  4. SPECIAL CHARGES

    If, at Customer's request, Frontier changes the location of any part of the Services prior to initiation of Service, Customer shall pay Frontier all additional costs resulting from such change.

  5. GENERAL

    1. Customer will indemnify and defend Frontier its officers, agents, employees and representatives from and against any and all liabilities, obligations, losses, damages, expenses, costs (including attorneys' fees), injuries and claims of any kind arising out of the acts or failure to act of Customer, its employees or representatives.

    2. In no event will Frontier be liable for lost business or profits or for any incidental, special or consequential damages arising out of this agreement or the provision of Services, even if Frontier has been advised of the possibility of such damages. Frontier's liability to Customer for damages from any cause whatsoever, regardless of the form of action, whether in contract or tort, shall be limited to the annual charges paid by Subscriber for the Services giving rise to the claim, or as otherwise provided in Frontier's tariffs. Frontier shall not be liable for delay or failure to perform hereunder resulting from causes beyond its reasonable control including, but not limited to acts of Customer and third parties, acts of God, fire, flood, war, sabotage, accidents, labor disputes or shortages, government actions, inability to obtain materials, equipment, power or transportation, or other similar or different contingencies. Frontier shall have no liability for, and Customer shall indemnify, defend and hold Frontier harmless from and against all claim, loss, damage, cost or expense (including reasonable attorneys' fees) arising out of any actual or alleged violation of and trademark, copyright or other intellectual property right arising out of the transmission of music supplied by Customer or any messages transmitted by Customer.

    3. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns; provided, however, that Customer shall not assign this Agreement or its rights hereunder or delegate any of its duties, without the prior written consent of Frontier.

    4. Frontier, may, under the following conditions, forthwith terminate any Service, and sever the connection to Frontier's network and remove its equipment from Customer's premises:

      1. In the event of prohibited, unlawful or improper use of the facilities or Service or abuse of the facilities, or

      2. If, in the sole judgment of Frontier, any use of the facilities or Service by Customer would have a material negative impact on the business of Frontier or the efficiency of Frontier's personnel, plant, property or Service.

Last Updated: October 8, 2008