Job Aids
Frontier provides manuals, job aids and tutorials to assist you with using the VFO application. To the right you will find the VFO user guide, online trainings and tutorials. Below are the job aids and manuals to assist you in completing LSR, ASR, and Trouble Administration (TA) transactions:

LSR Transactions

• VFO LSR Preorder Dropdown Field Job Aid
• VFO LSR Order Dropdown Field Job Aid 
• VFO LSR Directory Listing Job Aid
• VFO LSR Simple Number Port VFO vs. FLO Job Aid

ASR Transactions

• VFO ASR Ordering Self-Paced Training (pps)
• Meet Point Orders - VFO Overview

TA Transactions

• Trouble Administration Guide
• Late Bonding Process
• Vendor Meet Requests Policies and Procedures
• MLT Policies and Procedures
• Request Special Access Test Policies and Procedures
• Supported Trouble Type Job Aid

Training Sessions
In addition to job aids and guides to assist you when creating transactions, Frontier provides training via webinars before each system integration and conversion to review the basics of VFO. Below are previous system conversions and the links to the training material and recording provided before each conversion:

• Frontier 13 System Integration, a move to the VFO online ordering and trouble reporting application
• Frontier Legacy's move from FLO for LSR transactions to VFO
• Frontier's Acquisition of Verizon's territory in West Virginia
• Frontier Legacy's move from a manual ASR process to VFO

Getting Access to VFO
Before a company can get access to VFO, they need to complete and submit the Frontier Connectivity Access Form.

Note: The Frontier Connectivity Access Form must be completed and emailed to nc.connectivity.management@ftr.com.