Terms and Conditions

Frontier Communications Corporation is committed to maintaining the integrity of all our telecommunications systems. To achieve these goals, we observe and enforce the following Terms and Conditions:

General Terms and Conditions

• Frontier Residential General Terms and Conditions (May 2025)
• Frontier Residential General Terms and Conditions (July 2022)
• Frontier Residential General Terms and Conditions (Oct 2020)
• Frontier Residential General Terms and Conditions (September 2017)
• Frontier Business Service Terms and Conditions (October 2020)
• Frontier Business Service Terms and Conditions (May 2017)
• Frontier Business Service Terms and Conditions (September 2013)
• Arbitration Provision (California) (July 2022)
• Former Arbitration Provision (California)
• Arbitration Provision (all other states) (July 2022)
• Former Arbitration Provision (all other states)

• Frontier Services Agreement (2023)

Television

• DISH Network Digital Satellite TV
• Frontier TV Terms of Service (July 2023)
• Frontier TV Terms of Service (July 2022)
• Frontier TV Terms of Service (Oct 2020)
• Frontier TV Terms of Service (May 2017)
• Former Frontier TV Terms of Service (Indiana)
• Former Frontier TV Terms of Service (California, Florida, Texas)
• Netflix Pro Wi-Fi Bundle Offer Terms

Internet

• Residential Internet Service Terms and Conditions (May 2025)
• Residential Internet Service Terms and Conditions (July 2022)
• Residential Internet Service Terms and Conditions (Oct 2020)
• Residential Internet Terms and Conditions (2017)
• Residential Internet Service with Embedded Line Terms and Conditions
• Residential Internet Service with Emergency Line Terms and Conditions

Prior to January 1, 2016

• Former Frontier Residential Internet Service Terms and Conditions***
• Frontier Communications Online and Long Distance Inc. Terms of Service
• Former Verizon Internet Terms of Service in California, Florida and Texas

Voice/VoIP/Telephone

• Residential VoIP and Unlimited Digital Voice Terms of Service (July 2022)
• Residential VoIP and Unlimited Digital Voice Terms of Service (Oct 2020)
• Residential VoIP and Digital Voice Terms of Service (May 2017)
• Former Residential VoIP and Digital Voice Terms of Service
• Frontier Customer Notice for Voice-Over-IP (“VoIP”) and Digital Voice Services (October 2017)
• Former CA, FL, and TX Customers – Frontier Customer Notice for Voice-Over-IP and Digital Voice Services
• Former CT Customers – Frontier Voice Customer Notice / 911 Acknowledgement
• Digital Phone 100 Offers*
• Digital Phone Essentials Offers**
• Digital Phone State Unlimited Offers**
• Free Second Line
• Frontier AnyWare Minimum Requirements
• Frontier Long Distance
• Inside Wire Maintenance Terms of Service
• Inside Wire Maintenance Terms of Service for Business Wireline Customers
• Telephone Protection Plan
• Unlimited Nationwide Voice-Calling Offers

Bundles

• Frontier FiberOptic, Frontier SmartVoice and Business Security Pro Bundle
• Internet with Digital Phone Unlimited Nationwide
• Internet with Digital Phone Unlimited Nationwide & DISH
• Internet with Digital Phone State Unlimited Voice-Calling**
• Internet with Digital Phone State Unlimited Voice-Calling & DISH**
• Internet with Digital Phone Essentials**
• Internet with Digital Phone Essentials & DISH**
• Internet with Digital Phone 100*
• Internet with Digital Phone 100 & DISH*
• Triple Play-Choice*
• Triple Play-Choice Xtra*

Online Services, Terms of Service and Conditions

• Frontier Online Bill Pay
• Payment Terms and Conditions
• DNS Hosting Services
• Frontier.com
• Frontier Mail
• Frontier Yahoo! Mail
• Frontier Secure Services

Conferencing

• Audio and Web Conferencing Terms & Conditions

Additional Services

• Content Anywhere
• Identity Protection
• Identity Protection (for orders placed before November 2013)
• Multi-Device Security
• My Premium Tech Pro
• Unbreakable^™ Wi-Fi (November 2025)
• Unbreakable^™ Wi-Fi (October 2024)

Device Protection

• Frontier Secure Office Multi-Device Protection
• Frontier Secure Office Multi-Device Plus Protection
• Frontier Secure Personal Device Protection
• Frontier Secure Personal Multi-Device Protection
• Frontier Secure Whole Home Protection
• PC Protection Plan – Single
• PC Protection Plan with Accidental Damage from Handling for a Laptop Computer – Single
• Premium Device Protection
• Protection Pak: Computers with Accidental Damage from Handling on Laptop Computers and Tablets
• Protection Pak: Computers and Telephones with Accidental Damage from Handling on Laptop Computers
• Protection Pak: Computers, Telephones
• Protection Pak Enhanced: Flat Panel TVs, Computers, Telephones
• Protection Pak Enhanced: Flat Panel TVs, Laptops, Telephones
• TV Protection Plan
• TV Protection Plan – Multiple

For Device Protection orders placed before May 2013

• Multiple Laptops with Accidental Damage from Handling
• PC Protection Plan: Multiple Devices
• PC Protection Plan: Single Device
• PC Protection Plan with Accidental Damage from Handling for a Laptop Computer – Single Device
• Protection Pak Enhanced: Accidental Damage from Handling on Laptop Computers
• Protection Pak
• Protection Pak Enhanced: Flat Panel TVs, Computers, Telephones
• Protection Pak Enhanced: Flat Panel TVs, Laptops, Telephones
• Single Laptop with Accidental Damage from Handling
• Telephone Protection Plan
• TV Protection Plan
• TV Protection Plan – Multiple

Promotional Offers

• Frontier Visa^® Reward Card – Residential
• Frontier Visa^® Reward Card – Small Business
• 30-Day Satisfaction Guarantee
• $400 off Samsung at Best Buy
• Everyone gets a better deal on Verizon with New FOX One Perk
• FOX One Perk with select mobile and home internet plans

MyFrontier and ForMe Rewards

• MyFrontier Terms and Conditions
• Frontier’s December Amazon Sweepstakes*
• Frontier’s New Year Cruise Sweepstakes*

SMS

• Frontier SMS Terms of Service – Non-Marketing
• Frontier SMS Terms of Service – Marketing

Frontier policies | Frontier tariff information

*No longer offered.

**Not available in all areas.

***Effective January 1, 2016, Frontier updated the applicable Residential Internet Service Terms and Conditions and combined these terms with the existing fiber-based internet Terms and Conditions.