How to troubleshoot if you can't receive calls but can make them

Start with checking the basics like issues with your phones or phone number.

1. Check your phone’s ringer: If you have one phone connected, make sure the ringer is turned on and the volume is up.
2. Test with a corded phone: It’s best to troubleshoot with a corded phone to rule out any cordless phone issues.
3. Check if there’s an issue with a specific area code: You might be having trouble with calls from a single area. If you recently transferred your phone number from another company, the process may be incomplete. Chat with us for support.

Some calling features may interfere with, or block, incoming calls. Next, check to see if you have any of these features enabled. If you do, turn them off and see if you can receive calls.

• Do not disturb: You won’t receive any calls when this feature is active. Dial *79 to disable this feature.
• Call forwarding: If this feature is on, your calls are being forwarded to another number. Dial *73 to disable this feature.
• Incoming call block/anonymous call rejection: When this feature is active, you won’t receive any calls from callers who block their calling information. Dial *87 to disable this feature.
• Digital Voice features: Incoming calls can be impacted by several different features available with your Digital Voice service. Sign into your account and view your services, then choose Open Settings under your voice plan to access your voice features.

 

Still having issues? Next, identify which phone connection you have, then try the additional troubleshooting steps for your specific connection.